Considering the numerous ways that MicroThermics equipment may be utilized in a variety of disciplines and applications, we have provided for you below a list of Frequently Asked Questions:
F A Q ' s
Is my company's information kept confidential?
Absolutely. MicroThermics conducts business with a wide variety of businesses and business types around the world. Each client's information is held in strict confidentiality. No reference is made to a client unless it is with express written consent. We widely employ Non-Disclosure Agreements with clients, vendor, and every MicroThermics employee and representative.
How do I know MicroThermics equipment will meet my needs?
MicroThermics equipment may be utilized in a variety of ways. Upon your inquiry, we will discuss with you the particular demands of your process and work with you to tailor an appropriate design for your application.
When selecting a piece of equipment, can I choose from a list of options, including instrumentation?
The answer here is yes. We do have various options for our equipment including: extra hold time, data acquisition, conductivity meters, flow meters, homogenization, different flow ranges, hot fill, aseptic, UHT, UHST, electric heat source, steam heat source, steam injection, direct and indirect processing, filling arrangements, mixing arrangements....just to name a few.
We strive to work with you to meet the needs of your process and development.
Can I get on site training?
On site training is available and encouraged. The vast majority of our clients utilize this service. Our representative can visit your site and train an individual or group of your choosing on the proper operation and care of your new MicroThermics equipment.
Are parts available for maintenance or repair of the equipment?
Yes, they are readily available. Merely contact MicroThermics and alert us to your need and we will gladly assist you. Whether your personnel or our personnel perform the work, or whether the item is under warranty or not; we are here to assist you.
If you cannot find the answer to your question, please click here.
